Refund Policy

Because a bid buys a leaderboard placement at the moment it's confirmed, refunds are limited to cases where something went wrong on our end:

• You were charged but your bid was never confirmed (e.g. a race condition rejected it after payment).
• A duplicate charge occurred due to a technical error.
• The payment gateway reports the transaction as failed after money was debited.

Being outbid by someone else afterwards is expected behavior, not eligible for a refund. To request a refund for one of the cases above, contact support with your transaction ID.